Healthcare United Returns Policy

General

  1. To qualify to return an item under this policy, products must be in their original packaging, along with all included accessories, and must not be damaged in any way by you during the time the product is in your possession. The product is deemed to be in your possession until the product is received by us pursuant to this policy.
  2. Returns will not be accepted unless authorised by a Healthcare United representative. All returned goods must have a Healthcare United ID number provided by contacting Healthcare United.
  3. No Medical product worn by the customer (or patient/client of the customer) will be accepted for return without Healthcare United’s prior approval on terms to be determined at Healthcare United’s discretion.

Process

  1. In order to organise a return under these terms and conditions, you must notify Healthcare United within 14 days of taking delivery of your product, request a return and obtain a Healthcare United return ID number. You must comply with the directions of Healthcare United staff in order to facilitate your return.
  2. To qualify to return an item under this policy, products must be in their original packaging, along with all included accessories, and must not be damaged in any way by you during the time the product is in your possession. The product is deemed to be in your possession until the product is received by us pursuant to this policy.
  3. The 14 day period within which you are eligible to make a return under this Policy commences on the date that you accept delivery of your product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the product.
  4. The Product must be returned to Healthcare United within 10 business days of your request to return your Product under this Policy.
  5. You must return the Products for which you are seeking a refund at your own cost and you must comply with the directions for returning the product that Healthcare United staff provide to you. The goods will remain your responsibility during transit until such time as they are received at the address as supplied by Healthcare United staff. Healthcare United will accept no liability for any loss or damage which may occur during transit.
  6. After receiving the returned product, Healthcare United will issue a refund as soon as is reasonably practicable and you will be provided with e-mail or mail acknowledgement advising that this has occurred.
  7. Healthcare United reserves the right to make changes to this Policy at its own discretion.

Change of Mind

Healthcare United do not provide refunds for products where you have simply changed your mind. This includes returns where you have selected a size of an item that doesn’t fit you, or where you simply selected the wrong product.

Our Policy

Our Returns Policy was constructed to consider your rights under Australian Consumer Law and does not aim in any way to exclude or limit your rights under that law.